Refund policy
Last updated: October 7, 2026
We want you to love your Levoret jewelry. If something isn't right, this policy explains how returns, refunds and our warranty work.
| At a glance | |
|---|---|
| Return window | 30 days from the date of delivery |
| Return shipping costs | Paid by the customer |
| Refund method | Original payment method |
| Warranty | 2 years on manufacturing defects |
Return window
You can request a return within 30 days of the date your order was delivered.
Conditions for a return
To be eligible for a return, your item must be:
- unworn, unused and in the same condition as you received it;
- returned in its original packaging, including any pouches, boxes and cards;
- accompanied by your order number or proof of purchase.
For hygiene reasons, earrings can only be returned if they are unworn and still in their original sealed packaging.
How to start a return
- Email us at support@levoret.com with your order number and the item(s) you would like to return.
- We'll reply with your return approval, the return address and instructions.
- Pack the item(s) securely and send your return using a tracked shipping method.
Please don't send items back without contacting us first. Returns sent without prior approval cannot be accepted.
Return shipping costs
Return shipping costs are always the responsibility of the customer and are not refundable. We recommend using a tracked shipping service, as we cannot be held responsible for returns that are lost in transit.
Refunds
Once your return has arrived and been inspected, we'll email you to let you know whether it has been approved. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card provider, it may take an additional 5–10 business days for the refund to appear on your statement.
If you return part of an order that received a quantity discount (for example "Buy 2, get 10% off"), you'll be refunded the amount you actually paid for the returned item(s).
Exchanges
We don't offer direct exchanges. If you'd like a different item, color or size, simply return the original item following the steps above and place a new order for the item you want.
Damaged, defective or incorrect items
If your order arrives damaged or defective, or you received the wrong item, please email us within 7 days of delivery at support@levoret.com with your order number and clear photos. We'll review your request and offer a replacement or a refund.
2-year warranty
All Levoret jewelry comes with a 2-year warranty from the date of delivery against manufacturing defects, such as a clasp or chain that breaks or a stone that comes loose during normal use.
The warranty does not cover:
- normal wear and tear, such as light scratches over time;
- damage caused by accidents, misuse, excessive force or improper care;
- items that have been altered or repaired by a third party;
- loss or theft.
To make a warranty claim, email us at support@levoret.com with your order number and photos of the issue. If your claim is approved, we will repair or replace the item, or issue a refund if a replacement is not available. If we ask you to send the item back for inspection, return shipping costs are the responsibility of the customer.
Late or missing refunds
If you haven't received your refund after the timeframes above, please first check with your bank or card provider. If you still haven't received it, email us at support@levoret.com.
Questions?
Email us at support@levoret.com. Our customer service is available Monday to Friday, 9 AM – 5 PM (ET).
Levoret is operated by Northoak Trading Group LLC, 2106 House Avenue, Suite 475, Cheyenne, Wyoming 82001, United States. Please note that this is our registered business address and not a return address.