Customer service
Payment Policy
Last updated: October 7, 2026
This Payment Policy explains how payments work when you shop at Levoret. Levoret is operated by Northoak Trading Group LLC, 2106 House Avenue, Suite 475, Cheyenne, Wyoming 82001, United States.
| At a glance | |
|---|---|
| Currency | US dollars (USD) |
| When you're charged | When you place your order |
| Payment security | Encrypted checkout, PCI DSS compliant |
| Refunds | To your original payment method |
Accepted payment methods
We accept the payment methods shown at checkout. Depending on your device and location, these may include:
- Major credit and debit cards (Visa, Mastercard, American Express, Discover)
- Shop Pay
- Apple Pay and Google Pay
- PayPal
The payment methods available to you are always displayed on the checkout page before you complete your order.
Currency and pricing
All prices on our website are shown and charged in US dollars (USD). If your card is issued in another currency, your bank may apply its own exchange rate or foreign transaction fees. These fees are set by your bank and are outside our control.
When your payment is charged
Your payment method is charged when you place your order. You'll receive an order confirmation by email as soon as your payment has been successfully processed.
Discounts and promotions
Active promotions, such as our quantity discounts (Buy 2: 10% off, Buy 3: 20% off, Buy 4 or more: 30% off), are applied automatically in your cart and at checkout when the conditions are met. The final amount you pay is always shown on the checkout page before you confirm your order. Promotions cannot be applied retroactively to orders that have already been placed.
Sales tax
Any applicable US sales tax is calculated based on your shipping address and shown at checkout before you pay.
Secure payments
Our checkout is powered by Shopify and protected with SSL encryption. All payments are processed by certified payment providers that comply with the Payment Card Industry Data Security Standard (PCI DSS). Levoret never sees or stores your full card details.
Order verification
To protect our customers against fraud, some orders may be reviewed before they are processed. In rare cases we may contact you to verify your order. We reserve the right to cancel an order if a payment cannot be verified. If an order is cancelled after you have been charged, we will issue a full refund to your original payment method.
Declined payments
If your payment is declined, please check that your card details and billing address are entered correctly, or try another payment method. If the problem continues, please contact your bank or card provider.
Billing descriptor
Your purchase will appear on your bank or card statement under the name Levoret or under the name of our payment processor.
Refunds
Approved refunds are always issued to the original payment method used for the order. Please see our Return & Refund Policy for details on returns, refunds and processing times.
Payment disputes
If you have a question about a charge or notice an issue with your payment, please contact us first at support@levoret.com. In most cases we can resolve it quickly, without the need to open a dispute with your bank.
Questions?
Email us at support@levoret.com. Our customer service is available Monday to Friday, 9 AM – 5 PM (ET).