Customer care
We're here to help
Questions about an order, a product or a return? Send us a message and our team will get back to you personally.
Customer service hours
Monday – Friday, 9 AM – 5 PM (ET)
Messages sent on weekends or US holidays are answered on the next business day.
Company
Levoret is operated by Northoak Trading Group LLC
2106 House Avenue, Suite 475
Cheyenne, WY 82001, United States
This is our registered business address, not a store or return address.
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Quick answers
Frequently asked questions
Where is my order?
As soon as your order ships, you'll receive an email with a tracking number. Orders placed before 12:00 PM ET (Monday–Friday) start processing the same business day, and the total delivery time is up to 10 business days. See our shipping policy for all details.
How much does shipping cost?
Shipping is free on every order within the United States, with no minimum order value. We currently ship to US addresses only.
How do the quantity discounts work?
Buy 2 items and get 10% off, buy 3 and get 20% off, buy 4 or more and get 30% off. The discount is applied automatically in your cart and at checkout. No code needed.
How do I return an item?
You can request a return within 30 days of delivery. Email us your order number and the item(s) you'd like to return, and we'll send you the return instructions. Items must be unworn and in their original packaging, and earrings can only be returned in their original sealed packaging. Return shipping costs are paid by the customer. Read our full return & refund policy.
Can I change my order or shipping address?
Please email us as soon as possible with your order number. We can update your order or shipping address as long as it has not shipped yet.
My item arrived damaged or isn't right. What now?
We're sorry about that! Email us within 7 days of delivery with your order number and clear photos, and we'll offer a replacement or a refund.
Is there a warranty on my jewelry?
Yes. All Levoret jewelry comes with a 2-year warranty against manufacturing defects, such as a broken clasp or a loose stone during normal use. Email us with your order number and photos to make a claim.
How do I care for my jewelry?
Our jewelry is made to be worn every day. To keep the shine as long as possible, avoid harsh chemicals such as chlorine and cleaning products, wipe your pieces with a soft dry cloth now and then, and store them separately in their pouch to prevent scratches.
- Free US shipping
- 30-day returns
- 2-year warranty
- Waterproof