Frequently asked questions

We currently ship to addresses within the United States only. We don't ship internationally at this time.

Shipping is free on every US order, with no minimum order value.

Orders placed and paid before 12:00 PM Eastern Time (Monday–Friday) start processing the same business day. Orders placed later, or on weekends and US federal holidays, start processing the next business day. The total delivery time is up to 10 business days, including processing and transit.

You'll receive an order confirmation right after you place your order, and a shipping confirmation with a tracking number as soon as it ships.

Email us as soon as possible at support@levoret.com with your order number. We can make changes to your order or shipping address as long as it hasn't shipped yet.

Please email us with your order number. We'll look into it with the carrier and help you find a solution.

The more you buy, the more you save:

• Buy 2 items: 10% off
• Buy 3 items: 20% off
• Buy 4 or more items: 30% off

The discount is applied automatically in your cart and at checkout. No code needed.

The quantity discount can't be combined with other discounts. The final price is always shown at checkout before you pay.

We accept the payment methods shown at checkout, which may include major credit and debit cards, Shop Pay, Apple Pay, Google Pay and PayPal. All prices are in US dollars. See our payment policy.

Yes. Our checkout is powered by Shopify and protected with SSL encryption. Payments are processed by PCI DSS compliant payment providers, and we never see or store your full card details.

Any applicable US sales tax is calculated based on your shipping address and shown at checkout before you pay.

You can return items within 30 days of delivery. Items must be unworn, unused and in their original packaging. For hygiene reasons, earrings can only be returned in their original sealed packaging.

Email us at support@levoret.com with your order number and the item(s) you'd like to return. We'll send you the return address and instructions. Please don't send items back without contacting us first.

Return shipping costs are always paid by the customer and are not refundable. We recommend using a tracked shipping method.

Once your return has arrived and been approved, we refund your original payment method within 5 business days. Depending on your bank, it can take another 5–10 business days to appear on your statement.

We don't offer direct exchanges. Simply return the original item and place a new order for the piece you'd like.

We're sorry! Email us within 7 days of delivery with your order number and clear photos, and we'll offer a replacement or a refund. Read the full return & refund policy.

Yes. Our jewelry is designed to be worn every day, including in the shower, at the gym and on vacation.

Our jewelry is tarnish-free and made to keep its shine with everyday wear. Following the care tips below helps it look its best for longer.

Yes, our jewelry is hypoallergenic. If you have a specific allergy or sensitivity, check the materials listed on each product page or email us before ordering.

Every product page lists the materials, dimensions and care instructions of that piece. Have a question about a specific product? Just send us a message.

• Avoid harsh chemicals such as chlorine, bleach and cleaning products.
• Wipe your pieces with a soft, dry cloth now and then.
• Store each piece separately in its pouch to prevent scratches and tangles.

Every order is packed with care. Looking for a ready-made present? Take a look at our gift sets.

Yes. All Levoret jewelry comes with a 2-year warranty from the date of delivery against manufacturing defects, such as a clasp or chain that breaks or a stone that comes loose during normal use.

Normal wear and tear (such as light scratches over time), accidental damage, misuse, items altered or repaired by a third party, and loss or theft.

Email us at support@levoret.com with your order number and photos of the issue. If your claim is approved, we'll repair or replace the item, or issue a refund if a replacement isn't available.

No, Levoret is an online-only brand. Skipping physical stores allows us to work directly with our manufacturing partners and offer fair prices. Read more about us.

Levoret is operated by Northoak Trading Group LLC, 2106 House Avenue, Suite 475, Cheyenne, WY 82001, United States. Please note this is our registered business address, not a store or return address.

Email support@levoret.com or use our contact form. We're available Monday to Friday, 9 AM – 5 PM (ET), and reply within 1–2 business days.